CHARITY ALTRAIDE
Experienced Administrative and Operations Manager
Port Harcourt, NG.About
Highly accomplished administrative and operations professional with 5+ years of experience optimizing processes, enhancing efficiency, and driving organizational goals. Proven ability to resolve complex issues, improve client satisfaction, and adapt to high-stress environments while maintaining brand integrity. Seeking to leverage strong analytical, communication, and problem-solving skills to contribute significantly to a forward-thinking, goal-oriented organization.
Work
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Summary
Managed comprehensive administrative and operational functions for AGN overseeing daily workflows and optimizing clients need
Highlights
Streamlined core administrative processes, leading to an estimated 15% increase in operational efficiency and enhanced staff productivity.
Managed internal communications and coordination across multiple departments, ensuring seamless information flow and timely project completion.
Implemented robust record-keeping and documentation protocols, significantly enhancing data accuracy and compliance for critical business operations.
Resolved complex administrative challenges through proactive problem-solving, ensuring business continuity and high stakeholder satisfaction.
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Summary
Contributed to community outreach and program development initiatives, significantly enhancing support for program recipients.
Highlights
Collaborated with over 5 community groups and organizations to deliver impactful programs, positively affecting more than 100 program recipients.
Organized and executed 8+ special events and community programs, ensuring smooth operations and high participant engagement.
Engaged with 10+ community organizations, driving outreach efforts that increased program visibility by 20% and highlighted success stories.
Coordinated fundraising events and campaigns, contributing to a 15% increase in community donations for critical initiatives.
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Summary
Supervised graphics operations and managed client relationships, significantly improving customer satisfaction and team productivity.
Highlights
Cultivated strong relationships with a team of 5+ staff members, fostering a collaborative work environment that improved team cohesion by 20%.
Resolved over 95% of customer issues promptly, leading to a measurable increase in customer satisfaction and positive feedback scores.
Conducted in-depth market research and competitive analysis, presenting data-driven insights that informed key strategic decisions and new service offerings.
Utilized Microsoft Office Suite and specialized design software to produce high-quality documents and communications, boosting departmental productivity by 10%.
Championed team-building initiatives, enhancing inter-departmental working relationships and promoting a positive, high-performing team dynamic.
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Summary
Provided essential administrative support for Vicion International School, ensuring smooth daily operations and efficient record management.
Highlights
Managed student records and administrative files, maintaining 100% accuracy and compliance with school policies.
Coordinated schedules and appointments for faculty and staff, optimizing time management for key personnel.
Assisted with the preparation of school communications and reports, ensuring timely and professional dissemination.
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Summary
Coordinated acquisition processes for Trendy Institute, supporting outreach and enrollment initiatives.
Highlights
Supported student acquisition efforts by coordinating outreach activities and managing prospective student inquiries.
Maintained and updated applicant databases, ensuring accurate tracking of enrollment progress.
Facilitated communication between potential students and admissions staff, streamlining the application process.
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Summary
Provided comprehensive administrative support, optimizing office operations and enhancing client and staff satisfaction.
Highlights
Delivered high-level administrative support to a team of 15+ office staff, streamlining daily operations and improving overall efficiency by 10%.
Managed front desk operations, professionally greeting an average of 30+ visitors and customers daily, ensuring exceptional first impressions and knowledgeable assistance.
Coordinated and enhanced 5+ key projects annually through efficient scheduling and resource organization, ensuring on-time delivery and alignment with unique demands.
Managed all customer communications via phone and email, successfully resolving inquiries and confirming deliveries for over 50 clients weekly.
Maintained and updated a database of 500+ records and files, ensuring 100% document compliance and easy retrieval for auditing purposes.
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Summary
Provided administrative and secretarial support for Newlife Baptist School, ensuring efficient office functions.
Highlights
Managed office correspondence and documentation, ensuring timely and accurate information flow.
Organized and maintained physical and digital filing systems for easy retrieval of critical records.
Assisted with various administrative tasks to support school staff and operations, enhancing daily workflow.
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Summary
Completed mandatory national service, contributing to community development initiatives and gaining public service experience.
Highlights
Participated in community development projects, gaining practical experience in public service and teamwork.
Collaborated with local stakeholders to implement initiatives addressing community needs.
Developed adaptability and problem-solving skills in diverse and challenging environments.
Languages
English
Skills
Administrative & Operations Management
Office Administration, Operations Management, Executive Support, Process Improvement, Workflow Optimization, Policy Implementation.
Organizational & Planning
Organizational Skills, Multitasking, Task Prioritization, Deadline Management, Scheduling, Resource Allocation, Event Planning.
Problem Solving & Analysis
Problem Solving, Situational Analysis, Solution Implementation, Decision Making, Research & Analysis.
Communication & Interpersonal
Verbal Communication, Written Communication, Client Relations, Stakeholder Engagement, Team Collaboration, Customer Service.
Data Management & Compliance
Data Management, Record Keeping, Documentation, Accuracy, Compliance Management, Filing Systems.
Software & Tools
Microsoft Office Suite, Word Processing, Spreadsheet Management, Presentation Software, CRM Software.
References
Available upon request
References available upon request